Guest blogger Lauren Leatherby is a first-year Master in Public Policy student at the Harvard Kennedy School who spent Winter Break…
Impact is everything
Thorough assessments of our work drive us forward
Every year, our special knowledge and impact team interview thousands of customers for detailed assessments of our direct, and indirect impact. They spend hours chatting with customers about incomes, working hours, spending patterns, customer health, and even happiness. The data they collect, and the candid, sometimes unexpected, customer stories that we hear year round, help us to know where we’re going right and where we could be doing better.